Privacy Policy

Seltra (“we”, “us”) provides accounting software for Australian solo operators and small businesses. This policy explains what information we collect through seltra.com.au and the Seltra application, how we use it, and the choices you have.

Information we collect

When you create and use a Seltra account, we collect:

• Account details — your email address and password (stored securely by our authentication provider, never in plain text).
• Business details you enter — business name, ABN, address, contact details, logo, and bank details you choose to display on invoices.
• Transaction data you import or enter — dates, descriptions, and amounts from a CSV bank statement export, or manual entries. We never ask for or store your online banking login credentials.
• Contact and invoice data — names, emails, and addresses of the customers and suppliers you add.
• Messages you send us directly, e.g. through our contact form.
• Billing information — if you subscribe, your email is shared with our payment processor (Stripe) to set up billing. Stripe collects and stores your payment details directly; we never see or store your card information ourselves. We keep a record of your subscription status (e.g. trialing, active).

How we use it

We use your information to:

• Provide the core service — storing your books, generating reports, and creating invoices.
• Suggest transaction categories and power the “Ask Seltra” assistant using AI, based on your own transaction and invoice data.
• Send invoices and related emails on your behalf, to the contacts you specify.
• Manage your subscription and billing, if you're a paying customer.
• Respond to support requests and messages you send us.

We do not sell your information, and we do not use it for advertising.

Who we share it with

We use a small number of third-party services to run Seltra, each of which processes data only as needed to provide their part of the service:

• Supabase — hosts our database, handles authentication, and stores uploaded files (such as your logo).
• Anthropic — powers AI-assisted categorisation and the “Ask Seltra” assistant.
• Resend — delivers emails we send on your behalf (invoices) and system emails (such as account confirmation).
• Stripe — processes subscription payments and handles your payment details directly; we never see or store them ourselves.
• Vercel — hosts the application itself.

Some of these providers may process or store data outside Australia. We choose providers with strong security and privacy practices, and we don't share your information with anyone else for their own marketing purposes.

Cookies

We use a small number of strictly necessary cookies to keep you signed in and remember your current workspace. We don't use advertising or analytics cookies.

Data retention and deletion

We keep your information for as long as your account is active. If you delete your account, your business and its data are permanently removed — there is no recovery period, so please make sure you've exported anything you need first.

Your rights

You can access, correct, or export most of your information directly within Seltra at any time. If you'd like a copy of your data, or want us to delete your account, get in touch through our contact form.

Security

We use industry-standard practices to protect your information, including encryption in transit and access controls limiting who can see your data. No system is completely secure, but we take reasonable steps to protect your information against unauthorised access.

Changes to this policy

We may update this policy from time to time. We'll update the date at the top of this page when we do.

Contact us

Questions about this policy or your data? Reach us through our contact form.